PRIVACY POLICY
Data Privacy Policy
References to "our," "us," or "we" within this policy refer to Deep Dive Dubai LLC and any associated holding, subsidiary, or sister companies and affiliates (collectively referred to as the Deep Dive Dubai Group).
We are committed to protecting and respecting your privacy. This policy outlines the types of personal information we collect, how we process and use that information, whom we share it with, how we protect it, and your legal rights concerning your personal information. We are dedicated to adhering to this policy and complying with applicable laws in the operation of our business.
Please read the following carefully as it explains our practices regarding your personal information and how it is managed. By accessing or browsing our website, you confirm that you have read, understood, and agree to this policy in its entirety. If you do not agree with the practices described in this policy, please refrain from using our website.
In this policy, a “third party” or “third parties” refers to service providers who assist us in delivering our services to you, as well as our agents and the operators of our facilities.
Who we are
For the purpose of applicable data protection laws, the data controller is Deep Dive Dubai LLC, PO Box 6817, Dubai, United Arab Emirates.
Information covered by this Policy
This policy covers all personal information collected and used by us. In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.
What information do we collect from you?
We may collect information about you from various sources as detailed below.
Information you provide to us
You may provide us with information about yourself when you respond to our communications or by completing forms (both online and offline), over the telephone, or through written correspondence.
The information you provide may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, as well as other personal details.
Information we collect about you
When you visit our website, we may use cookies and other technologies to automatically collect the following information:
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites; and
• Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
Information we receive and collect from other sources
We may receive information about you from other websites operated by us or from the other services we provide. We may also collect information about you from publicly available sources, including public content on social media.
Our website uses cookies and similar technologies. A cookie is a small file of letters and numbers that our website places on your computer or other devices you use to access our site. These cookies help us to distinguish you from other users.
You can learn more about cookies and how to recognise them at www.aboutcookies.org.
Cookies perform many functions, such as enabling you to navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help ensure that the advertising you see online is more relevant to you and your interests.
By using our website, you consent to the use of cookies as described in this policy. For information on how to withdraw your consent at any time, please see the section “How you can control cookies” below.
Type of Cookie
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like room bookings or e-payment, cannot be provided.
Performance cookies
These cookies collect information about how you use our website, for instance which pages you go to most often, and if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.
Functionality cookies
These cookies allow the website to remember choices you make (such as your language of choice or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on websites operated by third parties. By using our website, you agree that we can place these types of cookies on your device.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns. They also remember when you have visited the website before. Sometimes we share anonymised information about your browsing activity with our advertising and creative partners. They may use this information to advertise products, which may interest you, on other websites or to assist us in developing future advertising campaigns.
Please note that third parties (for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
How you can control cookies
Your web browser includes an option that allows you to refuse the setting of all or some cookies. However, if you choose to do so, you may not be able to access certain parts of our website, and it could make your browsing experience less enjoyable. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer, please refer to your browser manufacturer’s instructions by clicking ‘Help’ in your browser menu.
Log Files
Whenever you use the Internet, specific information is automatically transmitted from your web browser and stored by us in files known as “log files”.
We retain these log files briefly to identify system malfunctions and for security reasons (e.g., investigating attempted cyber-attacks), and then delete them. If further retention is necessary for evidence purposes, the log files will not be deleted until we have determined the cause of the incident and may be provided to investigating authorities as evidence.
The following information, in particular, is stored in the log files:
• IP address (Internet Protocol address) of the device from which the online offer is accessed;
• Internet address of the website from where the online offer has been accessed (referred to as origin or referrer URL);
• Name of the service provider through which access to the online offer is achieved;
• Name of the retrieved files or information;
• Date and time of access, as well as duration;
• Volume of data transferred;
• Operating system and information on the web browser used, including add-ons (e.g., Flash Player); and
• HTTP status code (e.g., “Request successful” or “Requested file not found”).
We process and use your personal information only when there is a legal basis for doing so or if you have given us your consent by sharing your information with us and agreeing to and accepting this policy. We use your information for the following purposes:
• Delivering our services to you;
• Processing your reservations and/or bookings, including payments and refunds, issuing documentation to you, and addressing your queries;
• Meeting our compliance obligations in relation to corporate systems and/or for audit purposes;
• Providing information to you regarding our products and/or services, promotions and benefits, corporate events, reward programmes, and including improvements, updates, and revisions to the same, as well as new products and services;
• Performing data analytics and customer profiling for marketing and advertising purposes;
• Conducting customer satisfaction surveys to help us understand how we can continue to improve our products and services; and
• Tailoring the way we provide our products and services to best meet your requirements and preferences.
Processing purposes and legal bases
We may use your personal information to:
Comply with legal requirements and exercise or defend legal claims.
Process your personal information where this is necessary to keep our website safe and secure.
Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you.
How do we use personal information for this purpose?
We may sometimes need to process personal information to comply with legal requirements to which we are subject.
We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber-attacks.
We understand that you may prefer for us not to contact you. We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain personal information (such as your name and email address) in order to do this.
What is the legal basis for us processing your information in this way?
It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with our legal obligations.
It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our website.
It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.
Transfer of your personal information
We may transfer your personal information to third parties and statutory authorities only if you have given us your consent to do so by sharing your information with us and agreeing to and accepting this policy, or if there is an obligation to do this on the basis of statutory regulations or due to an enforceable official or judicial order.
Transfer of personal information to other responsible parties may include:
• Third parties in order to deliver our services to you;
• Judicial and regulatory authorities whom we are obliged to share information with, as required or permitted by law; and
• Banks and payment providers, to process and authorise payments.
Where we store your personal information
The personal information that we collect from you will be stored in Dubai, although it could be transferred to any company within the Deep Dive Dubai Group, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.
Security of personal information
All information you provide to us via our website is stored on our secure servers.
We have implemented robust measures to safeguard the integrity of our communications and computing infrastructure, including authentication, monitoring, auditing, and encryption technologies. These security measures are integrated into the design, implementation, and daily operations of our website, reflecting our ongoing commitment to protecting electronic content and the transmission of information.
However, while we strive to ensure the highest level of security, it is important to note that the transmission of information over the internet cannot be guaranteed to be completely secure. Despite our stringent procedures and security measures, we cannot guarantee the absolute security of data transmitted to our site.
Third-Party Websites and Apps
Our websites may contain links to third-party websites and applications. Please be aware that if you follow a link to any of these sites, they will have their own terms of use and privacy policies. We are not responsible for or liable for these policies. We encourage you to review these policies before submitting any personal data to those websites.
Your rights
You may have the following rights with respect to the personal information that we hold about you.Your right to access the information we hold about youIn certain circumstances you may have the right to access the information we hold about you, by contacting us at the contact details set out below.
Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).
Please note that we may apply an administrative charge for providing access to your information in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information.Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.
Your right to object to us processing your personal information
You may have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business).
You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will, in any case, only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that if you have consented to receive offers from third parties, those third parties are responsible for taking account of your rights, including your right to opt-out of receiving offers from them.
Your right to have your personal information transmitted to another organization
Where we hold personal information about you with your consent or for the performance of a contract with you, you may also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal information to another organization.
Your right to make a complaint
You may have the right to lodge a complaint with a local data protection authority if you believe that we have not complied with applicable data protection laws. The local data protection authority will differ depending on the country you are in.
Contacting us
If you have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like a copy of the personal information we hold about you, please contact us at info@deepdivedubai.com or by writing to us at:
Deep Dive Dubai LLC
PO Box 6817, Dubai, United Arab Emirates
(Kindly include your reply address when you write to us.)
How long do we keep your personal information?
Your personal information is stored by us and/or our service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
Changes to this Policy
We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website. Your continued use of our website and/or services after any such updates take effect will constitute acceptance of those changes.
References to "our," "us," or "we" within this policy refer to Deep Dive Dubai LLC and any associated holding, subsidiary, or sister companies and affiliates (collectively referred to as the Deep Dive Dubai Group).
We are committed to protecting and respecting your privacy. This policy outlines the types of personal information we collect, how we process and use that information, whom we share it with, how we protect it, and your legal rights concerning your personal information. We are dedicated to adhering to this policy and complying with applicable laws in the operation of our business.
Please read the following carefully as it explains our practices regarding your personal information and how it is managed. By accessing or browsing our website, you confirm that you have read, understood, and agree to this policy in its entirety. If you do not agree with the practices described in this policy, please refrain from using our website.
In this policy, a “third party” or “third parties” refers to service providers who assist us in delivering our services to you, as well as our agents and the operators of our facilities.
Who we are
For the purpose of applicable data protection laws, the data controller is Deep Dive Dubai LLC, PO Box 6817, Dubai, United Arab Emirates.
Information covered by this Policy
This policy covers all personal information collected and used by us. In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.
What information do we collect from you?
We may collect information about you from various sources as detailed below.
Information you provide to us
You may provide us with information about yourself when you respond to our communications or by completing forms (both online and offline), over the telephone, or through written correspondence.
The information you provide may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, as well as other personal details.
Information we collect about you
When you visit our website, we may use cookies and other technologies to automatically collect the following information:
• Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstreams to, on and from our websites; and
• Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
Information we receive and collect from other sources
We may receive information about you from other websites operated by us or from the other services we provide. We may also collect information about you from publicly available sources, including public content on social media.
Our website uses cookies and similar technologies. A cookie is a small file of letters and numbers that our website places on your computer or other devices you use to access our site. These cookies help us to distinguish you from other users.
You can learn more about cookies and how to recognise them at www.aboutcookies.org.
Cookies perform many functions, such as enabling you to navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help ensure that the advertising you see online is more relevant to you and your interests.
By using our website, you consent to the use of cookies as described in this policy. For information on how to withdraw your consent at any time, please see the section “How you can control cookies” below.
Type of Cookie
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like room bookings or e-payment, cannot be provided.
Performance cookies
These cookies collect information about how you use our website, for instance which pages you go to most often, and if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.
Functionality cookies
These cookies allow the website to remember choices you make (such as your language of choice or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. The information these cookies collect may be anonymised and they cannot track your browsing activity on websites operated by third parties. By using our website, you agree that we can place these types of cookies on your device.
Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of our advertising campaigns. They also remember when you have visited the website before. Sometimes we share anonymised information about your browsing activity with our advertising and creative partners. They may use this information to advertise products, which may interest you, on other websites or to assist us in developing future advertising campaigns.
Please note that third parties (for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
How you can control cookies
Your web browser includes an option that allows you to refuse the setting of all or some cookies. However, if you choose to do so, you may not be able to access certain parts of our website, and it could make your browsing experience less enjoyable. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer, please refer to your browser manufacturer’s instructions by clicking ‘Help’ in your browser menu.
Log Files
Whenever you use the Internet, specific information is automatically transmitted from your web browser and stored by us in files known as “log files”.
We retain these log files briefly to identify system malfunctions and for security reasons (e.g., investigating attempted cyber-attacks), and then delete them. If further retention is necessary for evidence purposes, the log files will not be deleted until we have determined the cause of the incident and may be provided to investigating authorities as evidence.
The following information, in particular, is stored in the log files:
• IP address (Internet Protocol address) of the device from which the online offer is accessed;
• Internet address of the website from where the online offer has been accessed (referred to as origin or referrer URL);
• Name of the service provider through which access to the online offer is achieved;
• Name of the retrieved files or information;
• Date and time of access, as well as duration;
• Volume of data transferred;
• Operating system and information on the web browser used, including add-ons (e.g., Flash Player); and
• HTTP status code (e.g., “Request successful” or “Requested file not found”).
We process and use your personal information only when there is a legal basis for doing so or if you have given us your consent by sharing your information with us and agreeing to and accepting this policy. We use your information for the following purposes:
• Delivering our services to you;
• Processing your reservations and/or bookings, including payments and refunds, issuing documentation to you, and addressing your queries;
• Meeting our compliance obligations in relation to corporate systems and/or for audit purposes;
• Providing information to you regarding our products and/or services, promotions and benefits, corporate events, reward programmes, and including improvements, updates, and revisions to the same, as well as new products and services;
• Performing data analytics and customer profiling for marketing and advertising purposes;
• Conducting customer satisfaction surveys to help us understand how we can continue to improve our products and services; and
• Tailoring the way we provide our products and services to best meet your requirements and preferences.
Processing purposes and legal bases
We may use your personal information to:
Comply with legal requirements and exercise or defend legal claims.
Process your personal information where this is necessary to keep our website safe and secure.
Keep an up to date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you.
How do we use personal information for this purpose?
We may sometimes need to process personal information to comply with legal requirements to which we are subject.
We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber-attacks.
We understand that you may prefer for us not to contact you. We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain personal information (such as your name and email address) in order to do this.
What is the legal basis for us processing your information in this way?
It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with our legal obligations.
It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and the misuse of our website. This helps us to ensure that you can safely use our website.
It is in our legitimate interests to process personal information in order to maintain an up to date suppression list and ensure that we do not contact you where you have asked us not to.
Transfer of your personal information
We may transfer your personal information to third parties and statutory authorities only if you have given us your consent to do so by sharing your information with us and agreeing to and accepting this policy, or if there is an obligation to do this on the basis of statutory regulations or due to an enforceable official or judicial order.
Transfer of personal information to other responsible parties may include:
• Third parties in order to deliver our services to you;
• Judicial and regulatory authorities whom we are obliged to share information with, as required or permitted by law; and
• Banks and payment providers, to process and authorise payments.
Where we store your personal information
The personal information that we collect from you will be stored in Dubai, although it could be transferred to any company within the Deep Dive Dubai Group, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.
Security of personal information
All information you provide to us via our website is stored on our secure servers.
We have implemented robust measures to safeguard the integrity of our communications and computing infrastructure, including authentication, monitoring, auditing, and encryption technologies. These security measures are integrated into the design, implementation, and daily operations of our website, reflecting our ongoing commitment to protecting electronic content and the transmission of information.
However, while we strive to ensure the highest level of security, it is important to note that the transmission of information over the internet cannot be guaranteed to be completely secure. Despite our stringent procedures and security measures, we cannot guarantee the absolute security of data transmitted to our site.
Third-Party Websites and Apps
Our websites may contain links to third-party websites and applications. Please be aware that if you follow a link to any of these sites, they will have their own terms of use and privacy policies. We are not responsible for or liable for these policies. We encourage you to review these policies before submitting any personal data to those websites.
Your rights
You may have the following rights with respect to the personal information that we hold about you.Your right to access the information we hold about youIn certain circumstances you may have the right to access the information we hold about you, by contacting us at the contact details set out below.
Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to the personal information we hold about you (for example, we may not be able to give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety).
Please note that we may apply an administrative charge for providing access to your information in certain circumstances. Any such charge will be reasonable and we will advise you of the charge and obtain your consent before providing you with access to your personal information.Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.
Your right to object to us processing your personal information
You may have the right to object to us processing your personal information, even where that processing is necessary for our legitimate interests (for example, where the processing is necessary for the legitimate commercial objectives we pursue in the course of our business).
You also have the right to object to any results of a processing activity that prejudice your rights and that are conducted exclusively through automated systems.
You also have the right to ask us to stop processing your personal information for direct marketing purposes, including any profiling we undertake for the purposes of direct marketing. We will, in any case, only send you marketing communications if you have previously agreed to this, but if you change your mind you can easily unsubscribe from our marketing communications at any time by following the instructions included in these marketing communications.
Please note that if you have consented to receive offers from third parties, those third parties are responsible for taking account of your rights, including your right to opt-out of receiving offers from them.
Your right to have your personal information transmitted to another organization
Where we hold personal information about you with your consent or for the performance of a contract with you, you may also have the right to ask us to provide you with the personal information we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal information to another organization.
Your right to make a complaint
You may have the right to lodge a complaint with a local data protection authority if you believe that we have not complied with applicable data protection laws. The local data protection authority will differ depending on the country you are in.
Contacting us
If you have any questions or concerns about how we treat your personal information, you wish to ask us to stop processing your personal information, or you would like a copy of the personal information we hold about you, please contact us at info@deepdivedubai.com or by writing to us at:
Deep Dive Dubai LLC
PO Box 6817, Dubai, United Arab Emirates
(Kindly include your reply address when you write to us.)
How long do we keep your personal information?
Your personal information is stored by us and/or our service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
Changes to this Policy
We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website. Your continued use of our website and/or services after any such updates take effect will constitute acceptance of those changes.
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